If your purchase did not meet your expectations, we offer the option for a return. We explain in detail the conditions for you to return your items. If you choose a different return method from the authorized by Parfois, we reserve the right not to reimburse the shipping or return costs. Parfois will not accept consignments with charge to the recipient or cash on delivery.
Returns are only accepted within 30 days from the date of purchase: Items must be in their original condition and have all tags attached. Returns are only accepted within the same country where the purchase was made.
You can return your items for free at any of our authorized stores. Please remember that to make an in-store return, you must present the items in the specified conditions along with the invoice. You can check the list of authorized stores here - store locator.
All online returns must be made within 30 days from the purchase date.
Free return at DPD Pickup Points:
Free return via Parcel Lockers INPOST:
Yes. You can return items from different orders in a single shipment. To do so, we only ask that you identify the order numbers (by placing copies of the invoices inside the return package).
All returns or exchanges must be made within 30 days of the purchase date. Items can only be exchanged for items of the same reference.
All online purchases made during Black Friday campaign are covered by the exchanges and returns policy available on parfois.com. After the end of the campaign, the discount will only be maintained in exchanges for another size of the same article (with the same reference).
Choose one of our authorized stores that accepts returns and exchanges. Please check the eligible stores with the following information:
-Returns & Exchanges
You can check the list of authorized stores here.
All returns should be made in the same country of purchase.
In order to change or return an article, you must present the invoice of your purchase. If you do not have the invoice of your online order, you can request a copy by sending an email to [email protected]
Free Returns at a DPD Pickup Point:
All returns must be made within 30 days of the purchase date.
Pack the items securely in the original packaging, if possible.
If your order was delivered by DPD, along with the order you will find a free return label that will allow you to return it at any DPD Pickup Point by sticking the label outside the box.
You may find the closest DPD Pickup point at the following link: https://www.dpd.com/pl/pl/dpd-pickup/znajdz-punkt-pickup/.
Go to a DPD Pickup Point and deliver your order.
Free Returns at INPOST Parcel Lockers:
All returns must be made within 30 days of the purchase date.
Pack the items securely in the original packaging (if possible) and insert the invoice inside the box.
a. Select PARFOIS on the drop-down menu and click on Return Now (Zwróc teraz).
b. Fill out the return form.
c. Afterwards, you will receive a 10-digit code by email and SMS that must be written on your parcel.
When you make an exchange or return, you must comply with the following conditions:
If you decide to return your order to our warehouse, the period to receive the refund is 3 to 14 business days after the date of receipt of your order. We remind you that the refund will be made through the same payment method you used when placing your online order.
